Last Updated: March 26, 2026
This Privacy Policy describes how Eternal Technology ("we", "us", "our") collects, uses, and protects your personal information when you use our services through eternaltech.dev, eternalhost.in (Eternal Host), and eternalcdn.in (Eternal CDN).
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, password.
- Billing Information: Payment details processed securely through Razorpay. We do not store your card details.
- Business Information: Company name, GST number, address (for invoicing).
- Support Communications: Messages sent through contact forms, support tickets, or email.
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, actions taken within our platforms.
- Device Information: Browser type, operating system, screen resolution.
- IP Address: Collected for security, rate limiting, and analytics.
- Cookies: Used for authentication, session management, and preferences.
2. How We Use Your Information
- To provide and maintain our services.
- To process payments and generate invoices.
- To send transactional emails (order confirmations, invoices, account notifications).
- To provide customer support and respond to inquiries.
- To detect and prevent fraud, abuse, and security threats.
- To improve our services based on usage patterns.
- To comply with legal obligations.
3. Data Storage & Security
- Your data is stored on our self hosted infrastructure in India.
- We use encryption (SSL/TLS) for all data in transit.
- Access to personal data is restricted to authorized personnel only.
- Passwords are hashed using industry standard algorithms (bcrypt).
- We conduct regular security reviews of our systems.
4. Data Sharing
We do not sell, trade, or rent your personal information. We may share data with:
- Payment Processor (Razorpay): To process your payments securely.
- Legal Authorities: If required by law, court order, or government regulation.
- Service Providers: Email delivery services for transactional communications.
All third party service providers are bound by confidentiality agreements.
5. Cookies
- Essential Cookies: Required for authentication and session management. Cannot be disabled.
- Analytics Cookies: Help us understand how users interact with our platforms.
You can manage cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access your personal data stored with us.
- Correct inaccurate or incomplete data.
- Delete your account and associated data (subject to legal retention requirements).
- Export your data in a portable format upon request.
- Withdraw Consent for optional data processing at any time.
To exercise any of these rights, contact us at coderonline.tech@gmail.com.
7. Data Retention
- Active Accounts: Data is retained as long as your account is active.
- Closed Accounts: Data is deleted within 30 days of account closure, except where retention is required by law (invoices, tax records · up to 7 years).
- Hosting/CDN Data: Your uploaded files and media are deleted within 30 days of service cancellation.
8. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically.
10. Contact
For any privacy related questions or concerns, contact us at coderonline.tech@gmail.com.